Our ecosystem approach
Developing skills
We help you acquire the skills you need to create a culture of human-centered innovation and experience enhancement. We offer training and coaching programs tailored to your needs, fostering creativity, teamwork and entrepreneurial spirit.
Training in open innovation, design thinking, service design and customer experience
Strategic coaching and support program
CIO & CXO on demand to help you build a sustainable, high-performance innovation and customer experience department
Lighting your way with strategic advice
Benefit from our expertise, forward-thinking perspective and market understanding to guide your innovation and customer experience strategies. We offer strategic advice based on detailed analysis, to help you make informed decisions and remain competitive in a constantly changing environment.
Corporate innovation or customer experience maturity level audit and transformation plan
Stakeholder mapping and strategic alignment
Support in creating a people-centered organizational culture open to innovation
Bringing innovation to life with concrete, collaborative projects
Our approach is focused on action and knowledge transfer. We support your organization in implementing innovative projects, from ideation to realization, validation and prototyping. We help turn your ideas into tangible solutions using collaborative innovation methods such as design thinking.
Co-creation projects on targeted experience design or innovation issues
Setting up participative design initiatives: living lab, fablab, center of excellence, customer lab, voice of the customer program, etc.
Launch of intrapreneurship and entrepreneurship programs: incubation, acceleration, excubation, corporate venture funds, spinoffs
Creating links for greater impact
Successful innovation is all about collaboration. We help you connect with key players in the ecosystem, expand your network and create synergies. Our network is your key to building strong, lasting partnerships.
Identifying, connecting and creating strategic partnerships
Communities of practice and co-development groups
Collaboration with startups: incubators, gas pedals, excubation, challenge prize, hackathon, reverse pitch
Mandates
Who we are
Our recent publications
Who is really responsible for the customer experience?
